Welcome to SRMN E Market Place. By accessing or purchasing from our platform, customers agree to comply with the following policies and guidelines to ensure a safe, transparent, and smooth shopping experience.
Customer Information
- Customers must provide accurate name, address, mobile number, email ID, and delivery details while placing orders.
- Incorrect or incomplete information may lead to delays, failed deliveries, or cancellation of orders.
Order Confirmation
- Orders are processed only after successful online payment or Cash on Delivery (COD) confirmation.
- The company reserves the right to cancel suspicious, duplicate, or unverifiable orders without prior notice.
Pricing & Product Information
- All product prices displayed on the website are subject to change without prior notice.
- We make every effort to display accurate product descriptions, images, and specifications; however, slight variations may occur depending on manufacturer updates or screen settings.
Shipping & Delivery
- Delivery timelines are estimated and may vary due to courier availability, weather conditions, festivals, strikes, or other unforeseen circumstances.
- Customers are requested to check package conditions at the time of delivery.
Return, Refund & Exchange
- Customers may request returns or exchanges within the applicable return period mentioned in the product or company policy.
- Refunds are processed only after successful product verification and approval.
- Approved refund amounts equal to the product value paid by the customer will be returned by the company through the original payment method.
Prohibited Activities
Customers must not:
- Use false identities or fake contact information
- Attempt fraudulent transactions or fake return claims
- Misuse discount offers, referral programs, or payment systems
- Upload harmful, illegal, or misleading content on the platform
Any misuse or violation may result in account suspension, order cancellation, or legal action by SRMN Global Pvt. Ltd..
Privacy & Security
- Customer information is handled securely and used only for order processing, support, and service improvement purposes.
- We do not sell or share sensitive customer data with unauthorized third parties.
Policy Updates
SRMN Global Pvt. Ltd. reserves the right to update or modify this Customer Policy at any time without prior notice.
Contact Us
For any questions, support, or assistance, please visit:
support@srmn.in
